Your Questions, Answered ✨
Everything you need to know about MystiBox mystery jewelry jars — before you buy, after you order, and everything in between.
01 — Subscription & Billing
Is this a subscription? Will I be charged again?
No. MystiBox is a one-time purchase only. You will never be automatically charged again. There are no subscriptions, no recurring billing, and no hidden fees. You buy once, you receive your jar, done.
02 — What's Inside
What is actually inside the jar?
Each jar is filled with fashion jewelry pieces — earrings, necklaces, bracelets, rings, brooches, and styling accessories. The exact pieces vary by jar size and theme. All pieces are wearable, brand new, and never worn. The number of pieces depends on which jar you choose (5 to 55+ pieces).
03 — Materials
Is this real gold or silver jewelry?
No. MystiBox contains fashion jewelry, not fine jewelry. Pieces are made with alloy, enamel, rhinestone, resin, acrylic, faux pearl, and similar decorative materials. If you are looking for sterling silver, gold-filled, or hypoallergenic jewelry, MystiBox is not the right fit for you.
04 — Customization
Can I choose the pieces inside my jar?
No. The surprise is the experience. You cannot select specific pieces, styles, or colors. Each jar is individually curated — no two jars are identical. If you need exact control over what you receive, MystiBox is not the right product for you.
05 — Shipping Time
How long does shipping take?
Orders are processed within 1–3 business days. Estimated delivery to the United States is 7–15 business days after dispatch. You will receive a tracking number once your order ships. Delivery times may vary during peak periods.
06 — Shipping Cost
Is shipping free?
Yes. Orders over $39.99 qualify for free shipping. For orders below that threshold, shipping is calculated at checkout based on your location.
07 — Damaged Items
What if my items arrive damaged or incorrect?
Contact us at coco@mystibox.co within 7 days of delivery with your order number and a photo of the issue. Damaged or incorrect items are covered with a full refund or replacement. We will make it right.
08 — Returns
Can I return or exchange my jar?
Because each jar is individually curated and the surprise is part of the product, we do not accept returns or exchanges based on personal preference. However, if your order arrives damaged, incorrect, or with a fulfillment error, we will fully resolve it. Contact coco@mystibox.co within 7 days of delivery.
09 — Choosing a Jar
Which jar size should I choose?
- Mini (5 pcs) — perfect starter or add-on gift
- Sparkle (15+ pcs) — ideal first jar for new buyers
- Glow (25+ pcs) — more variety and layering options
- Dazzle (40+ pcs) — bolder, includes a statement piece
- Luxe (55+ pcs) — the fullest experience in the core collection
- Themed jars — Gothic, Ocean, Floral, etc. for a specific aesthetic
10 — Gifting
Is MystiBox a good gift?
Yes. Every jar ships in a curated presentation jar — no additional gift wrapping needed. It arrives ready to give as-is. MystiBox jars are popular gifts for birthdays, holidays, Mother’s Day, and as surprise gifts for women who love jewelry, unboxing, and aesthetic accessories.